Another way in which IT management is being transformed by the consumerization of IT: In the past IT leaders would often mandate what tools were used in an organization; now they need to be sensitive to and aware of what tools may already be in use by staff- often to great effect and benefit to the business - and then figure out how to ensure they are being used appropriately and can be integrated into the IT infrastructure, allowing enterprise systems level management and security. Grassroots adoption of apps can work if you pay attention to what's happening in your business and collaborate with staff to find the balance between the plethora of constantly evolving tools they might want to use and what is reasonable to manage while maintaining tight security, software application and endpoint management. IT can provide the tools to allow innovation and improved business performance. Shine the light on shadow IT and leverage it to benefit your business.
FWIW-cd
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